gvaji Responsible Gaming

Gambling at gvaji is intended to be a form of entertainment — a place where you can enjoy cricket betting, live casino games, slots, and crash games in a secure and fair environment. For the vast majority of our players in Bangladesh, gaming remains a leisure activity that adds excitement to watching the BPL or a T20 World Cup match. However, we are fully aware that for a small number of people, gambling can develop into a problem that affects their finances, relationships, and wellbeing.

This Responsible Gaming page describes the tools gvaji provides to help you stay in control, explains how to recognise the early warning signs of problem gambling, and sets out the support resources available to players in Bangladesh who may need assistance. We encourage all players to read this page and to make active use of the responsible gaming tools available on their account.

One of the most effective ways to keep your gambling within a budget you are comfortable with is to set a deposit limit on your gvaji account. Deposit limits allow you to cap the total amount of BDT you can deposit into your account over a given time period, giving you a hard ceiling that the platform enforces automatically.

gvaji supports three deposit limit periods:

• Daily limit: the maximum total BDT you can deposit within any rolling 24-hour period. This is the tightest control option and is recommended for players who want the strongest day-to-day protection.
• Weekly limit: the maximum total BDT you can deposit within any rolling 7-day period. This is a good balance between flexibility and responsible spend management.
• Monthly limit: the maximum total BDT you can deposit within any rolling 30-day calendar period. This is suitable for players who prefer to manage their gambling spend on a monthly budget cycle.

Deposit limits take effect immediately upon activation. To reduce a deposit limit, the change is immediate. To increase a deposit limit or remove one entirely, a mandatory cooling-off period of 48 hours applies — this delay is intentional and is designed to give you time to reconsider. To set or adjust a deposit limit, contact our support team at [email protected] with your registered mobile number and the limit type and amount you wish to apply.

A session time-out is a short-term break from gvaji during which your account is fully locked — you cannot log in, place bets, or make deposits. Time-outs are available for periods ranging from 24 hours to 6 weeks and take effect immediately upon activation. Unlike self-exclusion, a time-out is a temporary measure and your account will automatically re-open when the time-out period expires.

Time-outs are useful if you feel you need a short break to clear your head, if you have been playing longer than you intended on a particular evening, or if you are going through a stressful period in life (such as Ramadan, exam season, or a difficult month at work) where you want to pause your gaming activity without permanently closing your account. To activate a time-out, contact [email protected] with your registered mobile number and your preferred time-out duration.

Reality checks are periodic on-screen notifications that appear while you are logged in and actively playing on the gvaji platform. Each notification displays a summary of your current gaming session, including the total time elapsed since you logged in, the total amount wagered during the session, and your net session result (total winnings minus total wagered).

The purpose of reality checks is not to interrupt your enjoyment but to ensure that you always have accurate information about your gaming activity readily available. Research consistently shows that players who receive periodic session summaries make more informed decisions about when to stop playing. You can configure the frequency of your reality check reminders — from every 30 minutes to every 3 hours — through your account settings or by contacting [email protected].

Self-exclusion is our strongest responsible gaming tool and is designed for players who believe that gambling has become, or is at serious risk of becoming, a problem in their life. When you request self-exclusion from gvaji, your account is permanently closed for a minimum period of 12 months. During the self-exclusion period:

The following restrictions apply throughout the self-exclusion period:

• Your gvaji account is fully locked — login attempts will be automatically rejected.
• All pending withdrawals will be processed to your registered bKash, Nagad, or Rocket account. Any remaining real-money balance will be returned to you within 5 working days.
• Any active bonus balance will be forfeited upon self-exclusion. Bonus funds cannot be withdrawn.

To request self-exclusion, email [email protected] with the subject "Self-Exclusion Request", your registered mobile number, and a brief statement confirming that you wish to permanently exclude yourself from gvaji. Self-exclusion will take effect within 24 hours of your request being confirmed. At the end of the minimum 12-month exclusion period, reinstatement of your account is not automatic — you must actively contact gvaji to request account reopening, and a mandatory 72-hour reflection period applies before the account is restored.

Problem gambling can develop gradually, and it is not always obvious when recreational play has crossed a line. The following warning signs may indicate that your relationship with gambling needs attention. If you recognise several of these signs in yourself or in someone close to you, we strongly encourage you to seek support.

Recognising these warning signs early is the most important step towards getting your gambling back under control. You do not need to be in a crisis to ask for help — gvaji's support team is available 24 hours a day, seven days a week, and all conversations about responsible gaming are treated with complete confidentiality.

If you are a parent or guardian in Bangladesh and you are concerned that a person under the age of 21 in your household may be accessing gambling platforms, we recommend installing parental control software on shared devices. Many Android and iOS devices include built-in family safety and screen-time management tools. Additionally, free parental control applications are available in the Google Play Store and Apple App Store that can restrict access to gambling-related websites.

Any account found to have been registered by or used by a person under the age of 21 will be immediately closed. All deposits associated with an underage account will be refunded to the originating payment method (bK ash, Nagad, or Rocket account), and any winnings generated on an underage account will be forfeited. gvaji reports all confirmed cases of underage gambling to its compliance team for further review.

All responsible gaming tools at gvaji are managed through our customer support team. To activate any tool, follow these steps:

1. Send an email to [email protected] from the email address associated with your gvaji account (or include your registered mobile number if you registered without an email address).
2. In the subject line, write the name of the tool you wish to activate: "Deposit Limit Request", "Time-Out Request", "Reality Check Request", or "Self-Exclusion Request".
3. In the body of the email, specify the exact parameters you want applied — for example, for a deposit limit: the limit type (daily, weekly, or monthly) and the maximum BDT amount; for a time-out: the duration in days or weeks; for a reality check: the frequency in minutes or hours.
4. Our support team will confirm your request within 2 hours during normal hours (9 am to midnight Bangladesh Standard Time). For self-exclusion requests, confirmation and account closure will occur within 24 hours.

All responsible gaming requests are handled by a dedicated member of our support team and are treated with complete confidentiality. You will never be pressured to reconsider a responsible gaming request, and our team will never attempt to dissuade you from using these tools.

If you feel that gambling is becoming a problem for you or someone you care about, please do not wait until things become critical before seeking help. The following support channels are available to players in Bangladesh:

gvaji's approach to responsible gaming is guided by five core principles that shape every decision we make about player safety and platform design:

• Player wellbeing first: the long-term wellbeing of our players always takes priority over short-term revenue. A player who stays in control and enjoys gaming responsibly over years is more valuable to gvaji — and to themselves — than a player who loses control and is harmed by gambling.
• Transparency: we are honest with our players about how our games work, including house edges and RTP rates, so that every player can make fully informed decisions about where and how much they wager.
• Accessibility of tools: responsible gaming tools at gvaji must be easy to find and easy to use. We do not hide these tools behind complicated menus or make players jump through hoops to access them. A request to [email protected] is all it takes.
• No exploitation of vulnerable players: gvaji does not send bonus offers or promotional messages to players who have active deposit limits, who have recently used a time-out, or who have contacted us regarding responsible gaming concerns. Marketing to a player who has signalled financial stress is something we actively prohibit.
• Continuous improvement: we review our responsible gaming policies and tools annually and update them in response to best practice guidance, player feedback, and developments in the responsible gambling sector. This page reflects our current policies as of January 2026.

gvaji is a platform built for entertainment. We want every player in Bangladesh — whether you are betting on Bangladesh Tigers in a T20 match, spinning slots, or playing live casino — to enjoy the experience safely, within their means, and to walk away whenever they choose. If you ever feel that the balance has shifted, our door is always open.

If you have any questions about gvaji's responsible gaming tools, if you wish to activate any of the tools described on this page, or if you are concerned about your own gambling or the gambling of someone close to you, please contact our support team. All responsible gaming communications are treated with priority and complete confidentiality.

Email: [email protected] — Please use the subject line "Responsible Gaming" so your message is routed directly to our responsible gaming support team. Include your registered mobile number or account identifier. We respond within 2 hours during operating hours (9 am to midnight Bangladesh Standard Time, UTC+6) and will always treat your message with care and respect.